Return and Refund Policy

Effective Date: October 2026

At My Caution Sign, we want our customers to receive the products they ordered in the condition expected. If you need to return an item or there is a problem with your order, please review the policy below.

30 Day Return Policy

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, the product must be unused, in its original condition, and in its original packaging.

To begin a return, contact us at hello@mycautionsign.com and include your order number and the reason for the return.

Please do not send products back without first contacting us. Approved returns will receive return instructions and the appropriate return address.

Return Shipping

For standard returns, including products that are no longer wanted or were ordered by mistake, the customer is responsible for return shipping costs.

Original shipping charges are not refundable unless the return is the result of an error by My Caution Sign or the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning merchandise. My Caution Sign is not responsible for returned merchandise that is lost or damaged while being shipped back to us.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged or defective, or if you receive an incorrect product, contact us as soon as reasonably possible at hello@mycautionsign.com.

Please include:

• Your order number

• A description of the issue

• Photographs of the product

• Photographs of the shipping packaging when applicable

Once we review the issue, we will work with you toward an appropriate resolution, which may include replacement of the product, replacement of the affected component, or a refund.

For approved claims involving damaged, defective, or incorrectly shipped products, My Caution Sign will not require the customer to pay return shipping when a return is necessary.

Nonreturnable Items

Certain products may not be eligible for return, including:

• Customized or specially manufactured products

• Special order products identified as nonreturnable before purchase

• Clearance or final sale products identified as such at the time of purchase

• Products that have been used, altered, damaged after delivery, or are no longer in resalable condition

These restrictions do not limit any rights you may have under applicable law for products that arrive damaged, defective, or materially different from what was ordered.

Exchanges

If you would like a different product, please contact us before returning your original purchase.

When appropriate, we may assist with an exchange. Availability of replacement products cannot be guaranteed.

Any difference in product price or applicable shipping charges may apply.

Refunds

Once an approved return is received, we will inspect the merchandise and notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow up to 10 business days after we approve the refund for My Caution Sign to process it. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at hello@mycautionsign.com.

Large, Commercial, and Special Orders

Large quantity, commercial, distributor, recurring, customized, or special orders may be subject to different return conditions when those conditions are communicated and agreed to before the order is placed.

If you are placing a large or specialized order and have questions about return eligibility, please contact us before purchasing.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@mycautionsign.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has shipped, it may need to be handled as a return under this policy.

Contact Us

For questions regarding returns, refunds, damaged products, defective products, exchanges, or order issues, contact:

My Caution Sign

Email: hello@mycautionsign.com